How To: Using Command Center

Command Center 101

So you know what our VMS is. H*ck, I bet you could even request footage blindfolded with one hand tied behind your back at this point! Looks like we need to take you down a peg or two!

So let's talk Command Center! It's like.... VMS 2.0. It's like…. If you found out the VMS had a brother that no one told him about and he comes to town on a 1200cc Harley and is just like the most badass estranged brother you’ve ever seen!

Objectives for this Training

By the end of this training, an attendee will be able to demonstrate the following knowledge and skills:

  • First and foremost, you will know where to find Command Center
  • You will be able to identify the differences between Command Center and VMS and what the use case(s) for each are that make them different
  • You will be able to demonstrate all the functionality of Command Center that a regular user would be required to know:
    • Identifying events and their initial level of urgency and details about the events and the event dashboard
    • Navigating to the livestream from an event
    • Speaker talk down usage
    • Logging notes and other detail info for events (such as tags and contact info)
    • Requesting video
    • Resolving an event
    • -------------------------------------------------------------------------------------

The Training

Get ready. We’re taking you into the mind-blowing world of real-time remote mobile security surveillance. I hope you brought your whiplash pills because it’s about to get crazy.


Command Center

To get the Command Center you first want to log in to the VMS portal. All you need is a username and password (duh) and you can go to to enter in your information

  • Logging In
    • Once you log in you will see a menu at the top of the screen with options like - Cameras / Archives / Admin / System Admin / Command Center
      • Click on Command Center: 
    • Who sets up users? - Great question. Short answer is “we do!” When a client signs on with LVT, they will go through an implementation process and during that process our implementation team will gather a list of all the people within the client’s organization who need access to the VMS and their emails, and will set them up in our system with their own account. When the client “goes live” on our system, we will notify each of those new users via their email and they will be able to log in to the VMS straight from a link within that email
  • Permissions
    • Permissions for Command Center may vary from those of the VMS
    • If a client opts for using Command Center then their users will see the Command Center selection in the menu and can access it
    • If not, that option will not show in their menu
    • Permissions in Command Center can be set up differently from a user’s VMS permissions 
  • Command Center Events Dashboard - The dashboard in Command Center looks very different from the one in the VMS. Because it is designed for real time monitoring of live events, all triggering events are added to an event list in the dashboard view like this:

Let's break this page down and go through all its parts

The queue will allow a viewer to see a quick view of all triggered events at a glance in order of priority, urgency, location, and number of events

  1. Event Filters - manipulating these filters will allow a user to see their queue customized by location, number of events, or by priority and time as seen in the dropdown here:
  2. Event Data Bar - Quickly see the number of events in your queue and the oldest
  3. Event Preview Clips - These are the still images that show the snapshot of the first moment that an alert was triggered
  4. Event Types - There are different types of alert types. 
    • Here is a list of current types of alerts:

  • The event type will be in red in the center of the alert: 5. Event Date - This will be the date as of the time that the date was triggered. The time will always read military time but will have the timezone attached as well
  • 6. Urgency Rating - This urgency rating thing is…… intricate, to say the least. Here is how it “works” 
    • A client can have a ‘sliding scale’ of urgency for events ranging from 0-100 (100 being most severe and 0 being the least)
    • Urgency is typically set up at the event type level. For example:
      • You are most concerned with intrusions, so if an intrusion alert is triggered you want that to come as a 100 level severity
      • You’re not as concerned with a cat crossing through your frame of view, so you make the ‘Other’ category of intrusion alert  a 5 on the severity level
      • So what does that mean for the alert dashboard?
    • Well, if you’re watching your dashboard and an intrusion alert comes in it will come in at the top of the queue with a score of 100 like this:
    • Now let's say that a cat walks across your screen. Even though this was a more recent alert, it will come in below the intrusion alert because of its lower priority. Got it? Great! Now let’s complicate things … 
    • There’s this thing called a little thing called decrement 
    • Decrementing - This is a fun concept. OK. So your intrusion alerts are at a 100 severity level. And you get an intrusion alert. It comes to the top of your queue with a 100 (most important look at me!!!) Now! Let's say another intrusion alert comes in 3 minutes later! Well it’s also a 100 severity alert so what do you do!?
    • You can have a decrement number in your settings that says “ if a certain event type enters the queue and then the same event type enters the queue again, the first alert will decrease in severity by that set number. Let’s do an example:
      • You want intrusion alerts to be set at 100 severity. But if a new one comes in right after the old one, you want the old one to be a severity of 99 and the new one to be at 100. So your decrement number would be set at 1 for intrusion alerts. 
      • It’ll look like this:
    • Get it? If not please see this link: A better explanation
    • 7. Expand View - Ok, let's get back to the easy stuff. Expanding  the view is just how you get to the details and actionable buttons of each individual alert. Just click the ‘Expand’ button and wah lah (thats how you say that right?) it expands! The expanded view looks like this:
  1. 8. Tags | Notes | Disarm Tabs - Lets break these things down.
    • Tags - These are little checkboxes that a user can use to further categorize an event. Tags are customizable and able to be created by a client to fit their needs. Here is an example of how they work…
      • You are watching your queue at 3am, drinking your Monster Energy drink to stay awake, just hoping someone would try to break into the warehouse so you could go John Wick all over the place. Wouldn’t you know it, an alert! Intrusion Alert! You expand the alert, take a look at the live feed so you can see the future victim of your vigilante justice, and heart pounding, you zoom in. It's a cat. A stupid cat! 
      • Well for some reason your boss wants you to categorize animal sightings. So there is a tag for dog, cat, rat, raccoon, and elephant. You now tag this alert as a cat so that we know that not only was it not important, but it was just a dumb cat. Got it?
      • Tags are useful in reporting so that you can see, for example, how many cats you have in your warehouse in a month
    • Notes - Notes are just where a watcher of the alert can enter in extraneous notes about the event and give further color. Notes can be required or not. Also notes can be required if a certain tag is checked as well
    • Disarm Tab - This will allow a user to stop events/alerts from being sent into the queue. Now…. why would you want to do that? Here’s an example:
      • Maybe you typically have your camera set up to notify you anytime a human body enters the field of view between the hours of 11pm - 9am. But….. you’re really hungry. And there is no food in the little guard shack you hole up in all through the night because Jennifer on 2nd shift ate your damn Toaster Strudels apparently! So you are gonna order a pizza. 30 minutes later you see the pizza guy blazing down the road so you come into the Disarm tab and disarm the system for ½ an hour so that no alerts come in when the delivery person gets out of their car with two steaming boxes of YES, headed your way. Get it? Here is what that area looks like:
  2. Share | Call Recording Indicator - Here is what we are talking about:
    • Sharing - When you want to share an event with someone you can hit this button to generate a link that you can send. Now, keep in mind that only people with a Command Center login will be able to get in to view this alert
    • Call Recording - lorem ipsum
  3. Resolve - This one is pretty self explanatory, but just in case you need it. Resolving an alert will….. Resolve it. Ok there is a little bit more. When you resolve an alert… where does it go? Well you can view in reports 
    • How many events were resolved
    • Who resolved the event
    • And when it was resolved
  4. D3 Command Center Menu - In the tech biz, we call this the hamburger menu.
    • This menu allows you to:
  • Event Expanded View & Functionality - Remember above how we learned that you can expand an event to see more detail and stuff that you can do with that event? Here is what’s in the expanded view:
    • Simultaneous Camera View - In the VMS you need to specify the camera that you want to look at within the head unit:
      • In the Command Center you can see all three cameras at the same time. Mind👏 blown👏
      • And if you like the fact that you can see all three cameras at one 
  • Live Stream - In the event that you see the clip of the event and realize that you need to quickly access the live stream of the cameras, you do not need to go back to the VMS to do this. You can simply click the live stream button above the camera view clips and it will take you to the live stream
  • Live Stream Functionality - Assuming that you are familiar with VMS functionality, it can safely be said that there is a lot of overlap between that and this Command Center functionality. You can take a snapshot, turn on lighting options, zoom in or out and move around, navigate to presets, etc. A few key differences though are:
    • Seeing all camera views at the same time simultaneously
    • Directly talk down from the trailer from within your browser
      • That's right! If you hit the button when in the live stream, and you have a mic and speakers activated on your device, you can straight up yell at whoever you want who is around the trailer. Tell someone to get their sorry butt outta town. Let a guy know he’s looking extra handsome today. Remind people that skipping by yourself everywhere you go is sadly not yet normalized for adults. 
      • You’ll be able to hear responses as well if you have your speakers on your device turned on and up
    • See a birds eye view of the area in which the trailer sits
    • See a list of contacts information that is useful for anyone monitoring the system and needs to involve other people in an event
    • A client can upload procedure descriptions to help those monitoring the system understand what protocol is depending on the event
    • See a reference of what the existing automated deterrent and reporting schedules are
    • We’ll also provide the phone number of the unit to those who do not have speakers or mics on their device and cannot utilize the in browser talk down functionality
    • Here is where those things are located:
  • Requesting Video - Requesting video is very simplified in Command Center. Here’s how you do it. Hit Request Video. The end. 
    • OK fine, more deets - You can request the download of a video clip on each clip. Its located in the expanded view here:
    • Doing this will give you a notification that the request was successfully sent to Liveview for processing
    • Within a matter of minutes you will receive an email titled “Video Download Ready - Event Video” and in the email you will find this box, which will allow you to download the video to your device:

Summary of this Training

That about sums it up folks! We’ve gone through everything you need to know (and then some) to give you the ability to work in Command Center. If someone asked you to watch their parking lot for an hour while they “go run errands” (c’mon Leslie we all know you’re just going across the street to the CVS parking lot to sleep in your car) you could totally do it and not burn the building to the ground! You now know: 

  • where to find Command Center
  • You can identify the differences between Command Center and VMS and what the use case(s) for each are that make them different
  • You can demonstrate all the functionality of Command Center that a regular user would be required to know:
    • Identifying events and their initial level of urgency and details about the events and the event dashboard
    • Navigating to the livestream from an event
    • Speaker talk down usage
    • Logging notes and other detail info for events (such as tags and contact info)
    • Requesting video
    • Resolving and event